FAQs

 

1. How can I contact you?

You can reach us by emailing us at posturaware@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all products are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is defective or damaged?

If your item arrives defective or damaged, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please contact us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. What shipping methods do you use?

We utilize various shipping methods to ensure timely delivery. The specific method may vary based on your location and the product ordered.

9. Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination country.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.